CUSTOMER INFORMATION FOR COVID-19
Due to relaxation of the lockdown rules it’s still a while until normality returns. We are still able to offer you and your pets a very high standard of care, however, there are one or two changes to comply with Covid-19 guidelines. Thank you in advance for your understanding and cooperation.
Admissions and discharges are strictly by appointment only during our normal opening hours.
Only one person to drop off and collect. Children are asked to stay in the car at all times.
If someone is already in the car park on your arrival please wait inside your car until the drive is clear. We will let you know when it is safe to come out.
Please deliver your cat in an easy to disinfect carrier to the designated drop off/collection area at the front of the cattery. We are unable to accept your own bedding, blankets, toys or bowls. These will be provided by us.
We will sanitise the carrier prior to admission to avoid any contamination using Fresh Pet kennel/cattery disinfectant.
Hand gel is accessible on the wall close to the entrance of the cattery.
Please ensure we have up to date information and contact details in case we need to contact you, also an emergency contact number giving clear instructions of what to do in the event you are delayed.
In the event you are delayed and not informed the cattery we will charge extra days at double the normal rate.
Payments by BACS or Correct cash in an envelope.
Please call us if you have any concerns and we will be happy to help.